Question 1

What is TrueCite?

Accepted Answer

TrueCite is an AEO (Answer Engine Optimization) platform that tracks your brand visibility across all major AI engines including ChatGPT, Perplexity, and Gemini, and generates content fixes to improve your MentionShare.

Question 2

How do I get started?

Accepted Answer

Sign up at truecite.ai, choose a plan, and complete the onboarding flow. Starter and Pro include a 7-day free trial. Run your first scan and see your MentionShare score in minutes.

Question 3

Is there a free trial?

Accepted Answer

Starter and Pro plans include a 7-day free trial. Cancel anytime. The Lite plan ($29/mo) has no trial.

Question 4

What is MentionShare?

Accepted Answer

MentionShare is the percentage of AI-generated responses that mention your brand when users ask buyer-intent questions in your category. A score of 0% means AI never recommends you. 100% means you dominate every answer.

Question 5

Which AI engines does TrueCite support?

Accepted Answer

TrueCite supports 9 AI engines across all plans: ChatGPT and Perplexity (Lite+), Gemini (Starter+), Claude, Grok, and DeepSeek (Pro+), and Copilot, Meta AI, Google AI Overviews (Enterprise). The first 6 use live APIs; Copilot, Meta AI, and Google AI Overviews have no public API and are modeled using trained engine personas.

Question 6

What is a scan?

Accepted Answer

One scan = one prompt × one AI engine. If you run 3 prompts across 2 engines, that uses 6 scans. Scan counts reset on the 1st of each month.

Question 7

What prompts should I use?

Accepted Answer

Use buyer-intent questions your ideal customers actually ask AI engines. Example: "What is the best project management tool for remote B2B teams?" — specific, not generic.

Question 8

Does TrueCite support multiple languages?

Accepted Answer

Yes — TrueCite supports 10 languages (English, French, German, Spanish, Portuguese, Italian, Dutch, Japanese, Korean, Chinese) across 17 regions.

Question 9

What does the Fix Generator do?

Accepted Answer

The Fix Generator produces AI-optimized FAQ blocks, JSON-LD schema markup, and answer paragraphs based on your scan results. Publishing this content to your website helps AI engines start citing you.

Question 10

How long until fixes work?

Accepted Answer

Typically 4–6 weeks after publishing. AI engines need time to crawl your updated content. Most users see meaningful MentionShare improvement within 6 weeks.

Question 11

Where do I publish the fixes?

Accepted Answer

Add FAQ blocks to your homepage, product page, or a dedicated FAQ page. Add JSON-LD schema to your page head tag. Existing high-traffic pages see faster results than new pages.

Question 12

How do I connect Google Analytics 4?

Accepted Answer

Go to Dashboard → AI Traffic and click "Connect Google Analytics". You'll be redirected to Google's sign-in page. If you see a warning that says "Google hasn't verified this app", click Advanced and then "Go to truecite.ai (unsafe)" — this is expected for apps in development review. Select the Google account that has Viewer access or higher to your GA4 property, then click Allow. You'll be redirected back to the AI Traffic page automatically. If you have multiple GA4 properties, you'll be prompted to choose one.

Question 13

Why does Google say the app is "unverified"?

Accepted Answer

During the Google OAuth app verification process, Google shows a warning screen for apps that haven't completed their review. TrueCite requests read-only access to your GA4 data — it cannot make any changes. To proceed: click Advanced → "Go to truecite.ai (unsafe)". This is safe — Google uses the same warning for many legitimate apps awaiting review.

Question 14

What Google account do I need to connect GA4?

Accepted Answer

You need a Google account with at least Viewer access to a GA4 property. If your Google account has no GA4 properties, you'll see a "No properties found" error. Make sure the Google account you sign in with has access to Google Analytics at analytics.google.com.

Question 15

Can I cancel anytime?

Accepted Answer

Yes — cancel anytime from Settings → Billing. You keep access until the end of your billing period.

Question 16

What payment methods do you accept?

Accepted Answer

All major credit cards via Stripe. We never store your card details.

Question 17

Do you offer annual billing?

Accepted Answer

Yes — annual billing saves approximately 20% compared to monthly. Switch anytime in Settings → Billing.

Question 18

Is there a referral program?

Accepted Answer

Yes! Share your referral link and get +10 bonus scans for each friend who signs up. New users get +20 bonus scans when they sign up via a referral link.

TrueCite AEO Platform — Frequently Asked Questions

Common questions about AEO & GEO

Ready to get cited by AI?

TrueCite AEO Platform — Frequently Asked Questions

Common questions about AEO & GEO

Ready to get cited by AI?